Outage in Trust Payments

Reporting & statement data delay - Resolved

Resolved Minor

February 26, 2025 - Started 12 months ago - Lasted about 5 hours
Official incident page

Incident Report

Please be advised that reporting will be delayed for Tru Insight. We are currently working to get this issue resolved as soon as possible. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000. Many Thanks, The Trust Payments Team

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 02/26/2025 02:33PM

Please be advised that the issue impacting MyST and Tru Insights reporting has now been resolved and all expected reports and statements should now be updated/ completed. We apologise for any inconvenience caused.

Many Thanks,
The Trust Payments Team

IDENTIFIED 12 months ago - at 02/26/2025 10:50AM

Please be advised that RAM data updates and reporting/statement data across MyST, Portal and Tru Insight will be delayed. We are currently working to get this issue resolved as soon as possible.
We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused.
If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

IDENTIFIED 12 months ago - at 02/26/2025 09:05AM

Please be advised that reporting will be delayed for Tru Insight. We are currently working to get this issue resolved as soon as possible. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused.

If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team

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