Outage in Trust Payments
Acquiring - EUR Settlement Delays
Resolved MinorIncident Report
Please be advised that some customers may experience delayed bank settlement payments for EUR payments due to an issue with a third party.
Payments could be delayed up to 24 hours at this time.
We are continuing to monitor with the third party and will provide further updates as soon as possible. We apologise for any inconvenience caused.
If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Many Thanks,
The Trust Payments Team
Components affected
Trust Payments AcquiringTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 05/20/2026 11:21AM
Please be advised that the issue impacting bank settlements has now been resolved. We apologise for any inconvenience caused.
If you continue to experience any more issues, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Many Thanks,
The Trust Payments Team
IDENTIFIED
14 days ago - at 05/19/2026 02:38PM
Please be advised that the third party issue is still ongoing, due to this incident, expected EUR settlement payments will be delayed by 24 hours and processed tomorrow, Wednesday 20th May.
We are continuing to monitor with the third party and will provide further updates as soon as possible. We apologise for any inconvenience caused.
If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Many Thanks,
The Trust Payments Team
IDENTIFIED
14 days ago - at 05/19/2026 10:07AM
Please be advised that some customers may experience delayed bank settlement payments for EUR payments due to an issue with a third party.
Payments could be delayed up to 24 hours at this time.
We are continuing to monitor with the third party and will provide further updates as soon as possible. We apologise for any inconvenience caused.
If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Many Thanks,
The Trust Payments Team
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