Outage in Trust Payments

3DS - Issue identified with Mastercard Authentications

Resolved Minor

July 15, 2026 - Started 3 days ago - Lasted about 2 hours
Official incident page

Incident Report

Please be advised that customers may experience intermittent 3DS transaction failures currently via Mastercard. Mastercard has confirmed that their internal investigation remains actively in progress as their technical teams work toward a resolution. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000. Many Thanks, The Trust Payments Team

Components affected

Trust Payments 3DS API (Server-to-Server) Trust Payments EMV 3DS

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 07/15/2026 09:28AM

Please be advised that the issue impacting 3DS transaction processing with Mastercard has now been resolved. We apologise for any inconvenience caused.

If you continue to experience any more issues, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team

IDENTIFIED 3 days ago - at 07/15/2026 08:38AM

Please be advised that customers may experience intermittent 3DS transaction failures currently via Mastercard. Mastercard has confirmed that their internal investigation remains actively in progress as their technical teams work toward a resolution. We will provide further updates in due course. We apologise for any inconvenience caused.

If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team

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