Outage in Trust Payments
3DS - Issue with Mastercard Authentications
Resolved MinorIncident Report
Please be advised that customers may experience intermittent 3DS transaction failures currently via Mastercard.
Mastercard has confirmed that their internal investigation remains actively in progress as their technical teams work toward a resolution. We will provide further updates in due course.
We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000. Many Thanks, The Trust Payments Team
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 09/04/2026 06:55AM
We have been informed by Mastercard that this incident has now been resolved and our internal monitoring aligns with this.
Customers should no longer experience intermittent 3DS failures via Mastercard.
MONITORING
13 days ago - at 09/03/2026 07:11PM
Low level intermittent failures are still being seen, Mastercard continue to investigate their issue and are providing updates.
The Trust Payments NOC team continue to monitor the situation.
IDENTIFIED
13 days ago - at 09/03/2026 04:10PM
Please be advised that customers may experience intermittent 3DS transaction failures currently via Mastercard.
Mastercard has confirmed that their internal investigation remains actively in progress as their technical teams work toward a resolution. We will provide further updates in due course.
We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000. Many Thanks, The Trust Payments Team
Latest Trust Payments outages
Settlement Delays - POS Transactions - 1 day ago
3DS - Issue identified with Mastercard Authentications - 2 months ago
Acquiring - EUR Settlement Delays - 4 months ago
POS Declines - Investigating the issue - 5 months ago
Acquiring - Settlement Delays - 5 months ago
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