Outage in Trust Payments

Acquiring - Settlement Delays

Minor

April 20, 2026 - Started about 10 hours ago
Official incident page

Incident Report

Please be advised that some customers may experience delayed bank settlement payments for EUR, CAD, CHF, DKK, HUF, NOK RON SEK & USD due to an issue at a third party. Payments could be delayed up to 24 hours at this time. We are continuing to monitor with the third party and will provide further updates as soon as possible. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000. Many Thanks, The Trust Payments Team

Components affected

Trust Payments Acquiring

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Latest Updates ( sorted recent to last )

MONITORING about 8 hours ago - at 04/20/2026 03:11PM

Please be advised that the third party issue has been fixed however, due to this incident, expected settlement payments for for EUR, CAD, CHF, DKK, HUF, NOK RON SEK & USD will be delayed by 24 hours and processed tomorrow, 21st April.
We are continuing to monitor with the third party and will provide further updates as soon as possible. We apologise for any inconvenience caused.
If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Many Thanks,
The Trust Payments Team

INVESTIGATING about 10 hours ago - at 04/20/2026 01:22PM

Please be advised that some customers may experience delayed bank settlement payments for EUR, CAD, CHF, DKK, HUF, NOK RON SEK & USD due to an issue at a third party.
Payments could be delayed up to 24 hours at this time.
We are continuing to monitor with the third party and will provide further updates as soon as possible. We apologise for any inconvenience caused.
If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Many Thanks,
The Trust Payments Team

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