Outage in Trust Payments

TRU Acquiring- Potential GBP Settlement Delays - Resolved

Resolved Minor

January 31, 2025 - Started about 1 year ago - Lasted 3 days
Official incident page

Incident Report

Please be advised that there is a possibility of delayed GBP bank settlement payments due to a banking network issue with a third party. We are treating this potential issue as a matter of urgency and are actively working to minimise any disruptions. We will provide a further update within the next hour. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000. Many Thanks, The Trust Payments Team

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 02/03/2025 01:09PM

Please be advised that delayed GBP bank settlement payments for transactions captured on 30th January have now been processed and customers will receive delayed payments today.

We apologise for any inconvenience caused. If you have any questions please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000. Many Thanks, The Trust Payments Team

IDENTIFIED about 1 year ago - at 01/31/2025 05:05PM

We regret to inform our customers that due to an ongoing banking network issue with a third party, GBP bank settlement payments will be delayed. Payments originally scheduled for today will not be processed until Monday, February 3rd.

We understand and apologise for the inconvenience this may cause.
We will provide a further update on Monday, to confirm that the payments have been successfully processed

If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000. Many Thanks, The Trust Payments Team

IDENTIFIED about 1 year ago - at 01/31/2025 04:06PM

Please be advised that there is a possibility of delayed GBP bank settlement payments due to a banking network issue with a third party. We are treating this potential issue as a matter of urgency and are actively working to minimise any disruptions. We will provide a further update within the next hour.

We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000. Many Thanks, The Trust Payments Team

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