Outage in Trust Payments

TRU Acquiring Settlement- Resolved

Resolved Minor

December 09, 2024 - Started over 1 year ago - Lasted about 20 hours
Official incident page

Incident Report

Please be advised that customers may experience delayed bank settlement payments. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000. Many Thanks, The Trust Payments Team

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 12/10/2024 09:42AM

Please be advised that the issue impacting bank settlements has now been resolved. We apologise for any inconvenience caused.

If you continue to experience any more issues, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team

INVESTIGATING over 1 year ago - at 12/09/2024 01:53PM

Please be advised that customers may experience delayed bank settlement payments. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused.

If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team

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