Outage in Trust Payments

Data & Portal Services - Resolved

Resolved Major

November 06, 2024 - Started over 1 year ago - Lasted about 8 hours
Official incident page

Incident Report

Please be advised that customers may experience issues affecting MyST, Tru Portal and Tru Insights. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000. Many Thanks, The Trust Payments Team

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 11/06/2024 04:00PM

Please be advised that this incident has now been resolved and expected reports have now been delivered.
Thank you for your patience and we apologise for any inconvenience this may have caused today.

If you continue to experience any more issues, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team

INVESTIGATING over 1 year ago - at 11/06/2024 08:49AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 11/06/2024 08:16AM

Please be advised that reporting will be delayed for Tru Insight and Myst. We are currently working to get this issue resolved as soon as possible. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused.

If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

INVESTIGATING over 1 year ago - at 11/06/2024 08:15AM

Please be advised that customers may experience issues affecting MyST, Tru Portal and Tru Insights. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused.

If have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.

Many Thanks,
The Trust Payments Team

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