Outage in Trust Payments

Acquiring - EUR settlement delays - Resolved

Resolved Minor

February 27, 2025 - Started 12 months ago - Lasted about 18 hours
Official incident page

Incident Report

Please be advised that some customers will experience delayed EUR bank settlement payments due to an issue at a third party. Payments will be delayed up to 24 hours at this time. We are continuing to monitor with the third party and will provide further updates as soon as possible. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000. Many Thanks, The Trust Payments Team

Need to monitor Trust Payments outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 02/28/2025 09:39AM

Please be advised that delayed EUR bank settlement payments for transactions captured on 26th February have now been processed and customers will receive delayed payments today.

We apologise for any inconvenience caused. If you have any questions please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000. Many Thanks, The Trust Payments Team

IDENTIFIED 12 months ago - at 02/27/2025 03:27PM

Please be advised that some customers will experience delayed EUR bank settlement payments due to an issue at a third party.
Payments will be delayed up to 24 hours at this time.
We are continuing to monitor with the third party and will provide further updates as soon as possible. We apologise for any inconvenience caused.
If you have any queries, please do not hesitate to contact our support team via support@trustpayments.com or +44 333 240 6000.
Many Thanks,
The Trust Payments Team

Latest Trust Payments outages

Data & Portal Services - Resolved - 7 months ago

Reporting & statement data delay - Resolved - 12 months ago

TRU Acquiring- Potential GBP Settlement Delays - Resolved - about 1 year ago

POS - High Decline Rate - Resolved - about 1 year ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5850 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook