Outage in TSG Global
Emergency Maintenance - Messaging Services Degarade Performance
Resolved MinorIncident Report
We have identified an issue that is causing delays with all messaging. We are currently working on a resolution and will provide additional updates as the situation progresses.
You may notice binds or connections reset as we work towards resolving this incident.
Thank you for your partience
TSG Global
Components affected
TSG Global LERG / CNAM / LRN TSG Global SMPP TSG Global Local Inbound/Outbound SMS TSG Global Billing / CDR Portal (COBRA) TSG Global Toll-Free Inbound/Outbound SMS TSG Global Local Inbound/Outbound MMS TSG Global Toll-Free Inbound/Outbound MMSTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 07/10/2025 01:19PM
This incident has been resolved.
MONITORING
10 months ago - at 07/09/2025 10:18PM
The full migration of all services to the new hardware is now complete. We are currently in a monitoring phase to ensure the system remains stable and that message processing has returned to normal for all users. We are seeing positive results and expect to declare a full resolution shortly.
IDENTIFIED
10 months ago - at 07/09/2025 04:34PM
Our investigation has identified a hardware-related issue as the source of the messaging delays. We are now in the process of migrating all affected services to a new, healthy cluster. We are beginning to see improvements in message processing as the migration progresses. We expect to have services fully restored shortly.
IDENTIFIED
10 months ago - at 07/09/2025 04:03PM
We have identified an issue that is causing delays with all messaging. We are currently working on a resolution and will provide additional updates as the situation progresses.
You may notice binds or connections reset as we work towards resolving this incident.
Thank you for your partience
TSG Global
Latest TSG Global outages
Inbound SMS Delivery Delays (HTTP Webhooks) - 6 months ago
Messaging delivery delays and failures for some users - 7 months ago
Service Degredation - SMS, MMS - 9 months ago
Emergency Maintenance - Messaging/Portal Services - 10 months ago
Voice termination degraded service - about 1 year ago
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