Outage in TSG Global

Inbound SMS Delivery Delays (HTTP Webhooks)

Resolved Minor
October 15, 2025 - Started about 8 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Status: Identified - Fix in Progress Impact: Inbound SMS messages to HTTP webhooks may experience delays. SMPP customers are not affected. Affected Services: Long Code (10DLC) inbound HTTP webhooks Toll-Free inbound HTTP webhooks Short Code inbound HTTP webhooks Not Affected: SMPP customers (all message types) Outbound messaging (all types) Current Actions: Our engineering team has identified the issue and is implementing a fix. We will update this incident as soon as inbound HTTP webhook delivery is restored to normal.
Components affected
TSG Global Local Inbound/Outbound SMS TSG Global Toll-Free Inbound/Outbound SMS TSG Global Local Inbound/Outbound MMS TSG Global Toll-Free Inbound/Outbound MMS
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Latest Updates ( sorted recent to last )
RESOLVED about 7 hours ago - at 10/15/2025 08:24PM

Our engineering team identified and resolved the issue. Inbound HTTP webhook delivery has been restored to normal operation.

IDENTIFIED about 8 hours ago - at 10/15/2025 07:10PM

Status: Identified - Fix in Progress
Impact: Inbound SMS messages to HTTP webhooks may experience delays. SMPP customers are not affected.
Affected Services:

Long Code (10DLC) inbound HTTP webhooks
Toll-Free inbound HTTP webhooks
Short Code inbound HTTP webhooks

Not Affected:

SMPP customers (all message types)
Outbound messaging (all types)

Current Actions:
Our engineering team has identified the issue and is implementing a fix. We will update this incident as soon as inbound HTTP webhook delivery is restored to normal.

Latest TSG Global outages

Messaging delivery delays and failures for some users - 8 days ago
Service Degredation - SMS, MMS - 3 months ago
Emergency Maintenance - Messaging/Portal Services - 3 months ago
Emergency Maintenance - Messaging Services Degarade Performance - 3 months ago
Voice termination degraded service - 9 months ago

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