Outage in TSG Global

Messaging delivery delays and failures for some users

Resolved Minor
October 08, 2025 - Started 7 days ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating an outage impacting our messaging stack. The issue originated from an unexpected failure on one of our infrastructure nodes, which is affecting message processing and queueing. Our engineering team is actively restoring service and implementing additional stability measures to prevent recurrence. Updates will be posted here as they become available.
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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 10/08/2025 04:24PM

This incident has been resolved. Messaging operations are functioning normally.

MONITORING 7 days ago - at 10/08/2025 02:45PM

All services are fully operational, we continue to monitor.

MONITORING 7 days ago - at 10/08/2025 12:14PM

Most Services have been restored, and we are monitoring the environment to ensure full stability

IDENTIFIED 7 days ago - at 10/08/2025 10:39AM

Our team identified that one of our backend nodes failed, affecting message queue handling. We are working at restoring functionality and will provide additional updates as they become available.

INVESTIGATING 7 days ago - at 10/08/2025 10:16AM

We are currently investigating an outage impacting our messaging stack. The issue originated from an unexpected failure on one of our infrastructure nodes, which is affecting message processing and queueing.

Our engineering team is actively restoring service and implementing additional stability measures to prevent recurrence. Updates will be posted here as they become available.

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