Outage in TSG Global
Emergency Maintenance - Messaging/Portal Services
Resolved Major
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Outage Details
We are attempting to correct ongoing issues related to our Kubernetes cluster and AWS configuration. There will be intermittent downtime as we perform emergency maintenance to restore cluster performance.
Components affected
TSG Global Main Website TSG Global LERG / CNAM / LRN TSG Global SMPP TSG Global Local Inbound/Outbound SMS TSG Global Billing / CDR Portal (COBRA) TSG Global Toll-Free Inbound/Outbound SMS TSG Global Local Inbound/Outbound MMS TSG Global Toll-Free Inbound/Outbound MMSLatest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 07/11/2025 05:10PM
We have successfully implemented additional corrections, and all systems are now operating at optimal levels. The previous issues have been resolved. Thank you for your patience during the emergency maintenance period.
MONITORING
24 days ago - at 07/11/2025 02:28PM
A fix has been implemented for the cluster instability. We are now closely monitoring the environment to ensure ongoing performance and stability.
Please note that some applications, such as the customer portal, may require additional diagnostics and could experience temporary slowness as we continue our work. We will provide another update once we have confirmed the fix is holding steady.
MONITORING
24 days ago - at 07/10/2025 10:03PM
A fix has been implemented for the cluster and we are monitoring for ongoing performance issues. Some applications (such as the customer portal) will require additional diagnostics and monitoring.
INVESTIGATING
24 days ago - at 07/10/2025 08:59PM
We are attempting to correct ongoing issues related to our Kubernetes cluster and AWS configuration. There will be intermittent downtime as we perform emergency maintenance to restore cluster performance.
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