Outage in TSYS Merchant

TSYS System Incident - Mastercard Transactions Declining

Resolved Major
April 14, 2023 - Started over 1 year ago - Lasted about 11 hours
Official incident page

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Outage Details

We are aware of an issue with declines for Mastercard transactions and are investigating this matter further. Our teams are working to resolve the issue as quickly as possible. We will provide regular updates until the situation is corrected.
Components affected
TSYS Merchant Saratoga TSYS Merchant Sierra TSYS Merchant Summit
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/15/2023 06:09AM

This incident was resolved when code was released to stop further declines from occurring. Teams will complete steps for remediation and prevention of future occurrences.

IDENTIFIED over 1 year ago - at 04/15/2023 01:12AM

Our team continues to take steps to correct the issue with Mastercard transactions declining. We are continuing to investigate and monitor.

Our teams are working to resolve the issue as quickly as possible.
We will provide regular updates until the situation is corrected.

IDENTIFIED over 1 year ago - at 04/14/2023 10:07PM

Our team continues to take steps to correct the issue with Mastercard transactions declining. We are continuing to investigate and monitor.

Our teams are working to resolve the issue as quickly as possible.
We will provide regular updates until the situation is corrected.

IDENTIFIED over 1 year ago - at 04/14/2023 08:24PM

Our team has identified an issue with some Mastercard transactions and is taking steps to correct the situation. We are continuing to investigate and monitor.

Our teams are working to resolve the issue as quickly as possible.
We will provide regular updates until the situation is corrected.

INVESTIGATING over 1 year ago - at 04/14/2023 07:02PM

We are aware of an issue with declines for Mastercard transactions and are investigating this matter further.

Our teams are working to resolve the issue as quickly as possible.
We will provide regular updates until the situation is corrected.

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