Outage in TSYS Merchant
Global Payments System Incident - Interac Debit Cards Processing Issue - RBC Bank - Canada
Resolved Major
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Outage Details
Service: Interac Debit Card - RBC Bank
Impacted Segment: Canada
Impact Start time: 07/14/2025 - 14:22 EDT
Impact End time: On going
Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with RBC Bank Interac Debit Cards. This issue is external to Global Payments
Actions Taken: Interac is engaged in troubleshooting.
Service: Cartes de débit Interac - Banque NBC
Segment impacté: Canada
Début de l’impact: 07/14/2025 - 14:22 HE
Fin de l’impact: En cours
Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC. Ce problème est externe à Global Payments
Action prise: Interac est engagé dans le dépannage.
Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 07/14/2025 07:04PM
Service: Interac Debit Card
Impacted Segment: Canada
Impact Start time: 02/14/2025 - 15:34 ET
Impact End time: 02/14/2024 - 15:41 ET
Summary: Global Payments' merchants may experience intermittent timeouts when processing Interac Debit Cards. This issue is external to Global Payments. This issue has been resolved.
Actions Taken: Interac is currently troubleshooting.
Service: Cartes de débit Interac
Segment impacté: Canada
Début de l’impact: 11/22/2024 - 21:00 HE
Fin de l’impact: 11/22/2024 - 21:07 HE
Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit. Ce problème est externe à Global Payments. Ce problème a été résolu.
Action prise: Interac est en train de dépanner.
INVESTIGATING
6 days ago - at 07/14/2025 06:50PM
Service: Interac Debit Card - RBC Bank
Impacted Segment: Canada
Impact Start time: 07/14/2025 - 14:22 EDT
Impact End time: On going
Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with RBC Bank Interac Debit Cards. This issue is external to Global Payments
Actions Taken: Interac is engaged in troubleshooting.
Service: Cartes de débit Interac - Banque NBC
Segment impacté: Canada
Début de l’impact: 07/14/2025 - 14:22 HE
Fin de l’impact: En cours
Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC. Ce problème est externe à Global Payments
Action prise: Interac est engagé dans le dépannage.
Latest TSYS Merchant outages
Global Payments Incident Notification - Google Issue Impacting Some Global Payments Merchants - about 1 month ago
Global Payments System Incident - Interac Debit Cards Processing Issue - Canada - about 1 month ago
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