Outage in TSYS Merchant

Global Payments System Incident - Interac Debit Cards Processing Issue - RBC Bank - Canada

Resolved Major

July 14, 2025 - Started 9 months ago - Lasted 18 minutes
Official incident page

Incident Report

Service: Interac Debit Card - RBC Bank Impacted Segment: Canada Impact Start time: 07/14/2025 - 14:22 EDT Impact End time: On going Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with RBC Bank Interac Debit Cards. This issue is external to Global Payments Actions Taken: Interac is engaged in troubleshooting. Service: Cartes de débit Interac - Banque NBC Segment impacté: Canada Début de l’impact: 07/14/2025 - 14:22 HE Fin de l’impact: En cours Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC. Ce problème est externe à Global Payments Action prise: Interac est engagé dans le dépannage.

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/14/2025 07:04PM

Service: Interac Debit Card
Impacted Segment: Canada

Impact Start time: 02/14/2025 - 15:34 ET
Impact End time: 02/14/2024 - 15:41 ET

Summary: Global Payments' merchants may experience intermittent timeouts when processing Interac Debit Cards. This issue is external to Global Payments. This issue has been resolved.

Actions Taken: Interac is currently troubleshooting.

Service: Cartes de débit Interac
Segment impacté: Canada

Début de l’impact: 11/22/2024 - 21:00 HE
Fin de l’impact: 11/22/2024 - 21:07 HE

Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit. Ce problème est externe à Global Payments. Ce problème a été résolu.

Action prise: Interac est en train de dépanner.

INVESTIGATING 9 months ago - at 07/14/2025 06:50PM

Service: Interac Debit Card - RBC Bank
Impacted Segment: Canada

Impact Start time: 07/14/2025 - 14:22 EDT
Impact End time: On going

Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with RBC Bank Interac Debit Cards. This issue is external to Global Payments

Actions Taken: Interac is engaged in troubleshooting.

Service: Cartes de débit Interac - Banque NBC
Segment impacté: Canada

Début de l’impact: 07/14/2025 - 14:22 HE
Fin de l’impact: En cours

Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC. Ce problème est externe à Global Payments

Action prise: Interac est engagé dans le dépannage.

Latest TSYS Merchant outages

Global Payments System Incident - Sporadic Time Outs and Declines on Exchange - about 1 month ago

Global Payments System Incident - Interac Debit cards processing issue - RBC, Tangerine and ATB Banks - Canada - 2 months ago

Global Payments System Incident - Interac Mobile Pay Transaction Processing Issue- Canada - 2 months ago

Global Payments System Incident - Transaction Declines for Debit/EBT - 5 months ago

Global Payments System Incident - Interac Debit cards processing issue - RBC bank - Canada - 5 months ago

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