Outage in TSYS Merchant
Global Payments System Incident - Sporadic Time Outs and Declines on Exchange
Resolved MajorIncident Report
Summary AI Generated
The TSYS Merchant Exchange platform experienced sporadic timeouts and transaction declines for 33 minutes. Technical teams implemented a fix that restored normal transaction processing. The issue was fully resolved after monitoring confirmed no additional timeouts or declines occurred.
We are aware of an issue with the Exchange platform and teams are investigating this matter further.
Our teams are working to resolve the issue as quickly as possible.
We will provide regular updates until the situation is corrected.
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Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 03/21/2026 01:02AM
Monitoring has been successful and no additional time outs or declines have been seen. Exchange processing has returned to normal and this issue is now resolved.
MONITORING
21 days ago - at 03/21/2026 12:44AM
Technical teams have implemented a fix for this issue and we are monitoring the system to confirm that the issue is fully resolved. As a result of the fix, transaction processing appears to have returned to normal. Teams will continue to monitor for a time to ensure that the issue is fully resolved.
INVESTIGATING
21 days ago - at 03/21/2026 12:34AM
We are aware of an issue with the Exchange platform and teams are investigating this matter further.
Our teams are working to resolve the issue as quickly as possible.
We will provide regular updates until the situation is corrected.
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