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Outage in TSYS Merchant

Global Payments System Incident - Mastercard Issue

Resolved Minor
August 15, 2026 - Started 9 days ago - Lasted 30 minutes
Official incident page

Incident Report

Summary AI Generated

A Mastercard-side issue impacted transactions processed through the TSYS Merchant Sierra component for approximately 30 minutes. The problem was external to Global Payments, which coordinated with Mastercard to address it. The incident was fully resolved once Mastercard confirmed the issue was corrected.

We are aware of an issue with Mastercard transactions and are working with Mastercard. This issue is external to Global Payments. Our teams are working with Mastercard to understand and mitigate the issue as quickly as possible. We will provide regular updates until the situation is corrected.
Components affected
TSYS Merchant Sierra

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Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 08/15/2026 06:26AM

This issue has been resolved. Global Payments technical teams have confirmed that they are no longer seeing impact, and Mastercard has confirmed the issue is resolved.

This issue was external to Global Payments.

IDENTIFIED 9 days ago - at 08/15/2026 05:58AM

We are aware of an issue with Mastercard transactions and are working with Mastercard. This issue is external to Global Payments.

Our teams are working with Mastercard to understand and mitigate the issue as quickly as possible.
We will provide regular updates until the situation is corrected.

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