Outage in TSYS Merchant
Global Payments System Incident - Transaction Express (TXP) transaction processing issue
Resolved MajorIncident Report
Summary AI Generated
A problematic data element associated with a card brand caused a transaction processing outage in TSYS Merchant's Transaction Express (TXP) platform lasting approximately 10.6 hours. The incident broadly impacted payment processing across all major components, including Hosted, Virtual Terminal, Batch Upload, Recurring Billing, Tokenization, ACH Processing, and Web Services. Technical teams developed, tested, and successfully deployed a fix to production, fully resolving the issue.
We are aware of an issue with TXP and we are investigating this matter further.
Our teams are working to resolve the issue as quickly as possible.
We will provide regular updates until the situation is corrected.
Components affected
TSYS Merchant Hosted TSYS Merchant Virtual Terminal TSYS Merchant Batch Upload TSYS Merchant Recurring Billing TSYS Merchant Tokenization / Manual Billing TSYS Merchant ProcessNow / Mobile Payment Acceptance TSYS Merchant ACH Processing TSYS Merchant Web Services TSYS Merchant Integrated WidgetTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 10/24/2026 02:02AM
Teams successfully promoted the fix to production and monitored good transactions into TXP. This issue is now resolved.
IDENTIFIED
10 days ago - at 10/24/2026 12:27AM
Technical teams continue to work on this incident. The testing is nearing completion with good results. Once fully validated, teams will deploy the remediation into the production environment. Further updates will be provided as they become available.
IDENTIFIED
10 days ago - at 10/23/2026 10:05PM
Technical teams continue to work on this incident. They are testing a remedy so that they can promote it to production to resolve this issue. Further updates will be provided as they become available. Next update anticipated in two hours.
IDENTIFIED
10 days ago - at 10/23/2026 08:09PM
Technical teams continue to work on this incident. They have identified a potential remedy, and they are testing it so that they can promote it to production to resolve this issue. Further updates will be provided as they become available.
IDENTIFIED
10 days ago - at 10/23/2026 06:40PM
Technical teams continue to work on this incident. They have identified a data element with the card brand that is problematic and they are working to resolve this issue. Further updates will be provided as they become available.
INVESTIGATING
10 days ago - at 10/23/2026 05:34PM
Technical teams continue to work to identify and resolve this issue. Additional updates will be provided as they become available.
INVESTIGATING
10 days ago - at 10/23/2026 04:29PM
Technical teams continue to work to identify and resolve this issue. Additional updates will be provided as they become available.
INVESTIGATING
10 days ago - at 10/23/2026 03:27PM
We are aware of an issue with TXP and we are investigating this matter further.
Our teams are working to resolve the issue as quickly as possible.
We will provide regular updates until the situation is corrected.
Latest TSYS Merchant outages
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