Outage in TSYS Merchant
Global Payments System Incident – MasterCard processing issue - Canada
Resolved MinorIncident Report
Summary AI Generated
Between 12:02 AM and 1:31 AM ET on August 15, 2026, Canadian merchants experienced intermittent timeouts when processing MasterCard transactions due to an external issue on MasterCard's side. MasterCard was engaged to investigate, and the incident was resolved within approximately 90 minutes.
Service: MasterCard
Impacted Segment: Canada
Impact Start time: 08/15/2026 - 00:02 ET
Impact End time: 08/15/2026 - 01:31 ET
Summary: Global Payments' merchants may experience intermittent timeouts when processing MasterCard. This issue is external to Global Payments.
Actions Taken: MasterCard has been engaged to investigate
Service: Cartes de MasterCard
Segment impacté: Canada
Début de l’impact: 08/15/2026 - 00:02 ET HE
Fin de l’impact: 08/15/2026 - 01:31 ET HE
Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de MasterCard. Ce problème est externe à Global Payments.
Action prise: MasterCard est engagé pour enquêter
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 08/15/2026 06:28AM
Service: MasterCard
Impacted Segment: Canada
Impact Start time: 08/15/2026 - 00:02 ET
Impact End time: 08/15/2026 - 01:31 ET
Summary: Global Payments' merchants may experience intermittent timeouts when processing MasterCard. This issue is external to Global Payments.
Actions Taken: MasterCard has been engaged to investigate
Service: Cartes de MasterCard
Segment impacté: Canada
Début de l’impact: 08/15/2026 - 00:02 ET HE
Fin de l’impact: 08/15/2026 - 01:31 ET HE
Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de MasterCard. Ce problème est externe à Global Payments.
Action prise: MasterCard est engagé pour enquêter
MONITORING
9 days ago - at 08/15/2026 05:49AM
Service: MasterCard
Impacted Segment: Canada
Impact Start time: 08/15/2026 - 00:02 ET
Impact End time: 08/15/2026 - 01:31 ET
Summary: Global Payments' merchants may experience intermittent timeouts when processing MasterCard. This issue is external to Global Payments.
Actions Taken: MasterCard has been engaged to investigate
Service: Cartes de MasterCard
Segment impacté: Canada
Début de l’impact: 08/15/2026 - 00:02 ET HE
Fin de l’impact: 08/15/2026 - 01:31 ET HE
Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de MasterCard. Ce problème est externe à Global Payments.
Action prise: MasterCard est engagé pour enquêter
Latest TSYS Merchant outages
Global Payments System Incident - Mastercard Issue - 9 days ago
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