Outage in TSYS Merchant
Global Payments System Incident - Portico Maple (ATL\RIC) Processing Issue - Canada
Resolved MinorIncident Report
Service: Portico Maple (ATL\RIC)
Impacted Segment: Canada
Impact Timeframe: 05/21/2026 @ 16:35 - 16:37 EDT & 16:39 - 16:45 EDT
Restored: This issue has been resolved as of 16:45 EDT.
Summary: Portico merchants may have experienced intermittent timeouts or system errors when processing transactions debit/credit for 9 minutes between 16:35 - 16:37 EDT & 16:39 - 16:45 EDT.
Actions Taken: Support teams are engaged in troubleshooting.
Service: Portico Maple (ATL\RIC)
Segment impacté: Canada
Période d’impact: 05/21/2026 @ 16:35 - 16:37 HE et 16:39 - 16:45 HE
Résolution: Ce problème a été résolu à 16:45 HE.
Résumé: Marchands Portico ont pu rencontrer des délais intermittents ou des erreurs de système lors du traitement des transactions de débit/crédit d'impact pendant une durée totale de 9 minutes, entre 16:35 - 16:37 HE, ainsi qu’entre 16:39 - 16:45 HE.
Action prise: Les équipes de support sont engagées dans le dépannage.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 05/21/2026 11:59PM
Service: Portico Maple (ATL\RIC)
Impacted Segment: Canada
Impact Timeframe: 05/21/2026 @ 16:35 - 16:37 EDT & 16:39 - 16:45 EDT
Restored: This issue has been resolved as of 16:45 EDT.
Summary: Portico merchants may have experienced intermittent timeouts or system errors when processing transactions debit/credit for 9 minutes between 16:35 - 16:37 EDT & 16:39 - 16:45 EDT.
Actions Taken: Support teams are engaged in troubleshooting.
Service: Portico Maple (ATL\RIC)
Segment impacté: Canada
Période d’impact: 05/21/2026 @ 16:35 - 16:37 HE et 16:39 - 16:45 HE
Résolution: Ce problème a été résolu à 16:45 HE.
Résumé: Marchands Portico ont pu rencontrer des délais intermittents ou des erreurs de système lors du traitement des transactions de débit/crédit d'impact pendant une durée totale de 9 minutes, entre 16:35 - 16:37 HE, ainsi qu’entre 16:39 - 16:45 HE.
Action prise: Les équipes de support sont engagées dans le dépannage.
Latest TSYS Merchant outages
Global Payments System Incident - Interac Debit cards processing issue - RBC, Tangerine and ATB Banks - Canada - 4 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
