Outage in TSYS Merchant

Global Payments System Incident - Interac Mobile Pay Transaction Processing Issue- Canada

Resolved Major

February 04, 2026 - Started 2 days ago - Lasted about 1 hour
Official incident page

Incident Report

Service: Interac Mobile Pay Impacted Segment: Canada Impact Start time: 02/04/2026 - 15:04 ET Impact End time: Ongoing Summary: Global Payments has been notified by Interac of an issue affecting only debit transactions using token service provider (TSP) Services. This will affect the ability to accept payments through Apple Pay, Google Pay and Samsung Pay. This issue doesn’t impact any debit transactions processed using a physical card. This issue is external to Global Payment. Actions Taken: Interac and Everlink teams have been engaged. Service: Paiement mobile Interac Segment impacté: Canada Début de l’impact: 02/04/2026 - 15:04 HE Fin de l’impact: En cours Résumé: Global Payments a été informé par Interac d’un problème affectant uniquement les transactions de débit à l’aide des fournisseurs de jetons (FSJ). Cela affecte la capacité d’accepter des paiements via Apple Pay, Google Pay et Samsung Pay. Ce problème n’impacte pas les transactions de débit traitées à l’aide d’une carte physique. Ce problème est externe à Global Payments Canada. Action prise: Interac et Everlink ont été engagées dans le dépannage.

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 02/04/2026 09:27PM

Service: Interac Mobile Pay
Impacted Segment: Canada

Impact Start time: 02/04/2026 - 15:04 ET
Impact End time: 02/04/2026 - 16:11 ET

Restored: No additional transaction declines have been observed as of 16:11 EST. The issue has been identified as external to Global Payments. Interac is currently investigating the root cause. This issue has been resolved.

Summary: Global Payments' merchants may experience intermittent timeouts when processing Interac MobilePay transactions using token service provider (TSP) Services. This will affect the ability to accept payments through Apple Pay, Google Pay and Samsung Pay. This issue doesn’t impact any debit transactions processed using a physical card.

This issue is external to Global Payment.

Actions Taken: Interac has been engaged and is actively investigating

Service: Paiement mobile Interac
Segment impacté: Canada

Début de l’impact: 02/04/2026 - 15:04 HE
Fin de l’impact: 02/04/2026 - 16:11 HE

Résolution: Aucun nouvel impact n’a été observé à partir de 16:11 HE. L’incident a été confirmé comme étant externe à Global Payments. Interac mène leur propre investigation afin de déterminer la cause racine. Ce problème a été résolu.

Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des transactions Interac Mobile à l’aide des fournisseurs de jetons (FSJ). Ce problème est externe à Global Payments. Cela affecte la capacité d’accepter des paiements via Apple Pay, Google Pay et Samsung Pay. Ce problème n’impacte pas les transactions de débit traitées à l’aide d’une carte physique.

Ce problème est externe à Global Payments Canada.

Action prise: Interac a été engagée et enquête activement.

INVESTIGATING 2 days ago - at 02/04/2026 08:26PM

Service: Interac Mobile Pay
Impacted Segment: Canada

Impact Start time: 02/04/2026 - 15:04 ET
Impact End time: Ongoing

Summary: Global Payments has been notified by Interac of an issue affecting only debit transactions using token service provider (TSP) Services. This will affect the ability to accept payments through Apple Pay, Google Pay and Samsung Pay. This issue doesn’t impact any debit transactions processed using a physical card.

This issue is external to Global Payment.

Actions Taken: Interac and Everlink teams have been engaged.

Service: Paiement mobile Interac
Segment impacté: Canada

Début de l’impact: 02/04/2026 - 15:04 HE
Fin de l’impact: En cours

Résumé: Global Payments a été informé par Interac d’un problème affectant uniquement les transactions de débit à l’aide des fournisseurs de jetons (FSJ). Cela affecte la capacité d’accepter des paiements via Apple Pay, Google Pay et Samsung Pay. Ce problème n’impacte pas les transactions de débit traitées à l’aide d’une carte physique.

Ce problème est externe à Global Payments Canada.

Action prise: Interac et Everlink ont été engagées dans le dépannage.

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