Outage in TSYS Merchant

Transaction Central (TC) and Transaction Express (TXP) Transaction Processing Issue

Resolved Minor
June 27, 2025 - Started 4 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are aware of an issue that is causing transaction processing issues on TC and TXP. While we work toward resolution of these issues, please login directly to the Virtual Terminal to process transactions. We will send regular updates until the issue is resolved.
Components affected
TSYS Merchant ProcessNow / Mobile Payment Acceptance TSYS Merchant Tokenization / Manual Billing TSYS Merchant Web Services TSYS Merchant Integrated Widget TSYS Merchant Web Services TSYS Merchant Hosted TSYS Merchant Hosted TSYS Merchant Recurring Billing TSYS Merchant Virtual Terminal TSYS Merchant Virtual Terminal TSYS Merchant Batch Upload TSYS Merchant Batch Upload TSYS Merchant Recurring Billing

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/27/2025 07:40PM

The fix that was entered at approximately 1 pm MT was completed successfully. Impacted users have confirmed that they are no longer experiencing any issues. This issue is resolved.

IDENTIFIED 4 months ago - at 06/27/2025 06:23PM

Technical teams are preparing to put a fix into place to mitigate the impact of this issue. We will continue to send updates and to monitor for further impact.

IDENTIFIED 4 months ago - at 06/27/2025 05:28PM

We are continuing to work toward resolving this issue.

IDENTIFIED 4 months ago - at 06/27/2025 03:55PM

We are aware of an issue that is causing transaction processing issues on TC and TXP.

While we work toward resolution of these issues, please login directly to the Virtual Terminal to process transactions.

We will send regular updates until the issue is resolved.

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