Outage in TSYS Merchant

Global Payments System Incident - Some NWS Debit Merchants Experiencing Issues

Resolved Major
August 05, 2025 - Started 10 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are aware of an issue for some merchants with NWS Debit Card transactions and we are investigating this matter further with our vendor. Our teams are working with our Debit vendor to resolve the issue as quickly as possible. We will provide regular updates until the situation is corrected.
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 08/05/2025 09:39PM

This issue was resolved when an issue with NWS Debit Card transactions was resolved and merchants were able to process NWS Debit Card transactions successfully once again.

Our teams worked with our Debit vendor to resolve the issue and get NWS Debit Card transactions processing again. This issue is now resolved.

INVESTIGATING 10 days ago - at 08/05/2025 08:44PM

We are aware of an issue for some merchants with NWS Debit Card transactions and we are investigating this matter further with our vendor.

Our teams are working with our Debit vendor to resolve the issue as quickly as possible.
We will provide regular updates until the situation is corrected.

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