Outage in TSYS Merchant
Global Payments System Incident - Interac Debit cards processing issue - BNS bank - Canada
Resolved Major
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Outage Details
Service: Interac Debit Card - BNS - Nova Scotia Bank
Impacted Segment: Canada
Impact Start time: 08/20/2025 - 15:56 EDT
Impact End time: On going
Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with BNS (Nova Scotia) Bank Interac Debit Cards. This issue is external to Global Payments
Actions Taken: Interac and Issuing Bank are actively investigating
Service: Cartes de débit Interac - Banque BNS
Segment impacté: Canada
Début de l’impact: 08/20/2025 - 15:56 HE
Fin de l’impact: En cours
Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque BNS. Ce problème est externe à Global Payments
Action prise: Interac et la banque émettrice enquêtent activement
Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 08/20/2025 08:38PM
Service: Interac Debit Card - BNS - Nova Scotia Bank
Impacted Segment: Canada
Impact Start time: 08/20/2025 - 15:56 EDT
Impact End time: 08/20/2025 - 16:24 EDT
Restored: This issue has been resolved by Interac/BNS at 16:27 ET
Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with BNS (Nova Scotia) Bank Interac Debit Cards. This issue is external to Global Payments
Actions Taken: Interac and Issuing Bank are actively investigating
Service: Cartes de débit Interac - Banque BNS
Segment impacté: Canada
Début de l’impact: 08/20/2025 - 15:56 HE
Fin de l’impact: 08/20/2025 - 16:24 HE
Résolution: Ce problème a été résolu par Interac/BNS à 16:27 HE
Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque BNS. Ce problème est externe à Global Payments
Action prise: Interac et la banque émettrice enquêtent activement
INVESTIGATING
18 days ago - at 08/20/2025 08:19PM
Service: Interac Debit Card - BNS - Nova Scotia Bank
Impacted Segment: Canada
Impact Start time: 08/20/2025 - 15:56 EDT
Impact End time: On going
Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with BNS (Nova Scotia) Bank Interac Debit Cards. This issue is external to Global Payments
Actions Taken: Interac and Issuing Bank are actively investigating
Service: Cartes de débit Interac - Banque BNS
Segment impacté: Canada
Début de l’impact: 08/20/2025 - 15:56 HE
Fin de l’impact: En cours
Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque BNS. Ce problème est externe à Global Payments
Action prise: Interac et la banque émettrice enquêtent activement
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