Outage in TSYS Merchant

Global Payments System Incident - Portico Maple (ATL\RIC) Processing Issue - Canada

Resolved Major
October 27, 2024 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Service: Portico Maple (ATL\RIC) Impacted Segment: Canada Impact Start time: 10/27/2024 - 13:45 ET Impact End time: Ongoing Summary: Portico merchants may experience timeouts or system errors when processing transactions at this time. Actions Taken: Support teams are engaged in troubleshooting. Service: Portico Maple (ATL\RIC) Segment impacté: Canada Début de l’impact: 10/27/2024 - 13:45 HE Fin de l’impact: En cours Résumé: Marchands Portico pourraient rencontrer des délais ou des erreurs de système lors du traitement des transactions en ce moment. Action prise: Les équipes de support sont engagées dans le dépannage.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/27/2024 07:28PM

Service: Portico Maple (ATL\RIC)
Impacted Segment: Canada

Impact Start time: 10/27/2024 - 13:45 ET
Impact End time: 10/27/2024 - 14:10 ET

Restored: This issue has been resolved.
Summary: Portico merchants may have experienced timeouts or system errors when processing transactions during this time.

Actions Taken: Support teams are engaged in troubleshooting.




Service: Portico Maple (ATL\RIC)
Segment impacté: Canada

Début de l’impact: 10/27/2024 - 13:45 HE
Fin de l’impact: 10/27/2024 - 14:10 HE

Résolution: Ce problème a été résolu.
Résumé: Marchands Portico pourraient rencontrer des délais ou des erreurs de système lors du traitement des transactions en ce moment.

Action prise: Les équipes de support sont engagées dans le dépannage.

INVESTIGATING about 2 months ago - at 10/27/2024 06:23PM

Service: Portico Maple (ATL\RIC)
Impacted Segment: Canada

Impact Start time: 10/27/2024 - 13:45 ET
Impact End time: Ongoing

Summary: Portico merchants may experience timeouts or system errors when processing transactions at this time.

Actions Taken: Support teams are engaged in troubleshooting.




Service: Portico Maple (ATL\RIC)
Segment impacté: Canada

Début de l’impact: 10/27/2024 - 13:45 HE
Fin de l’impact: En cours

Résumé: Marchands Portico pourraient rencontrer des délais ou des erreurs de système lors du traitement des transactions en ce moment.

Action prise: Les équipes de support sont engagées dans le dépannage.

Latest TSYS Merchant outages

Global Payments System Incident - NWS & VAPS Processing Issue - about 2 months ago
Global Payments System Incident - Portico Maple (ATL\RIC) processing issue - Canada - about 2 months ago
Global Payments System Incident - GNAP processing issue - Canada - about 2 months ago
Global Payments System Incident - Heartland NWS & VAPS Sporadic Time Outs - about 2 months ago
TSYS System Incident - Intermittent Transaction Issues - 3 months ago

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