Outage in TSYS Merchant

Global Payments System Incident - GNAP processing issue - Canada

Resolved Major
October 29, 2024 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Service: GNAP - North Host Platform Impacted Segment: Canada Impact Start time: 10/29/2024 - 10:18 ET Impact End time: Ongoing Summary: Some GNAP merchants may experience intermittent timeouts or system errors when processing transactions at this time. Actions Taken: Support teams are engaged in troubleshooting. Service: GNAP - Hôtes Nord Segment impacté: Canada Début de l’impact: 10/29/2024 - 10:18 HE Fin de l’impact: En cours Résumé: Certains marchands GNAP peuvent rencontrer des délais d'attente ou des erreurs système lors du traitement des transactions. Action prise: Les équipes de support sont engagées dans le dépannage.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/29/2024 03:46PM

Impact Start time: 10/29/2024 - 10:18 ET
Impact End time: 10/29/2024 - 11:11 ET

Restored: This issue has been resolved.
Summary: Some GNAP merchants may experience intermittent timeouts or system errors when processing transactions at this time.
Actions Taken: Support teams are engaged in troubleshooting.


Service: GNAP - Hôtes Nord
Segment impacté: Canada
Début de l’impact: 10/29/2024 - 10:18 HE
Fin de l’impact: 10/29/2024 - 11:11 HE

Résolution: Ce problème a été résolu.
Résumé: Certains marchands GNAP peuvent rencontrer des délais d'attente ou des erreurs système lors du traitement des transactions.
Action prise: Les équipes de support sont engagées dans le dépannage.

INVESTIGATING about 2 months ago - at 10/29/2024 02:41PM

Service: GNAP - North Host Platform
Impacted Segment: Canada

Impact Start time: 10/29/2024 - 10:18 ET
Impact End time: Ongoing

Summary: Some GNAP merchants may experience intermittent timeouts or system errors when processing transactions at this time.

Actions Taken: Support teams are engaged in troubleshooting.


Service: GNAP - Hôtes Nord
Segment impacté: Canada

Début de l’impact: 10/29/2024 - 10:18 HE
Fin de l’impact: En cours

Résumé: Certains marchands GNAP peuvent rencontrer des délais d'attente ou des erreurs système lors du traitement des transactions.

Action prise: Les équipes de support sont engagées dans le dépannage.

Latest TSYS Merchant outages

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Global Payments System Incident - Heartland NWS & VAPS Sporadic Time Outs - about 2 months ago
Global Payments System Incident - Portico Maple (ATL\RIC) Processing Issue - Canada - about 2 months ago
TSYS System Incident - Intermittent Transaction Issues - 3 months ago

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