Outage in TSYS Merchant

Global Payments System Incident - NWS & VAPS Processing Issue

Resolved Major
November 06, 2024 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are aware of an issue that is causing transaction declines for some merchants on VAPS and NWS and are investigating this matter further. Our teams are working to resolve the issue as quickly as possible. We will provide regular updates until the situation is corrected.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/06/2024 12:55AM

We are no longer seeing any declines related to this issue for VAPS and NWS.

This issue is resolved.

INVESTIGATING about 2 months ago - at 11/06/2024 12:05AM

We are aware of an issue that is causing transaction declines for some merchants on VAPS and NWS and are investigating this matter further.

Our teams are working to resolve the issue as quickly as possible.
We will provide regular updates until the situation is corrected.

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