Outage in TSYS Merchant

Global Payments System Incident - Interac Debit cards processing issue - RBC bank - Canada

Resolved Minor
January 23, 2025 - Started about 2 months ago - Lasted 33 minutes
Official incident page

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Outage Details

Service: Interac Debit Card - RBC Bank Impacted Segment: Canada Impact Start time: 01/23/2025 - 10:47 ET Impact End time: ongoing Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with RBC Bank Interac Debit Cards. This issue is external to Global Payments Actions Taken: Interac is engaged in troubleshooting. Service: Cartes de débit Interac - Banque NBC Segment impacté: Canada Début de l’impact: 01/23/2025 - 10:47 HE Fin de l’impact: En cours Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC. Ce problème est externe à Global Payments Action prise: Interac est engagé dans le dépannage.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 01/23/2025 04:57PM

Service: Interac Debit Card - RBC Bank
Impacted Segment: Canada

Impact Start time: 01/23/2025 - 10:47 ET
Impact End time: 01/23/2025 - 11:33 ET

Restored: This issue has been resolved by Interac/RBC at 11:33 ET

Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with RBC Bank Interac Debit Cards. This issue is external to Global Payments

Actions Taken: Interac is engaged in troubleshooting.


Service: Cartes de débit Interac - Banque NBC
Segment impacté: Canada

Début de l’impact: 01/23/2025 - 10:47 HE
Fin de l’impact: 01/23/2025 - 11:33 HE

Résolution: Ce problème a été résolu par Interac/RBC à 11:33 HE
Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC. Ce problème est externe à Global Payments

Action prise: Interac est engagé dans le dépannage.

INVESTIGATING about 2 months ago - at 01/23/2025 04:25PM

Service: Interac Debit Card - RBC Bank
Impacted Segment: Canada

Impact Start time: 01/23/2025 - 10:47 ET
Impact End time: ongoing

Summary: Global Payments' merchants may experience intermittent timeouts when processing transactions with RBC Bank Interac Debit Cards. This issue is external to Global Payments

Actions Taken: Interac is engaged in troubleshooting.


Service: Cartes de débit Interac - Banque NBC
Segment impacté: Canada

Début de l’impact: 01/23/2025 - 10:47 HE
Fin de l’impact: En cours

Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente lors du traitement des cartes de débit de la Banque RBC. Ce problème est externe à Global Payments

Action prise: Interac est engagé dans le dépannage.

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