Outage in TSYS Merchant
Global Payments System Incident - Interac Debit Cards Processing Issue - Canada
Resolved Minor
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Outage Details
Service: Interac Debit Card
Impacted Segment: Canada
Impact Start time: 06/05/2025 - 11:08 ET
Impact End time: 06/05/2025 - 11:25 ET
Summary: Global Payments' merchants may have experienced intermittent timeouts when processing Interac Debit Cards. No further timeouts have been observed as of 11:25 ET. Support Teams are still monitoring.
Actions Taken: Global Payments is currently investigating the issue with Interac.
Service: Cartes de débit Interac
Segment impacté: Canada
Début de l’impact: 06/05/2025 - 11:08 HE
Fin de l’impact: 06/05/2025- 11:25 HE
Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente intermittents lors du traitement des cartes de débit Interac. Aucun autre délai d'attente n'a été constaté à partir de 11 h 25 HE. Nos équipes de support continuent à surveiller la situation.
Action prise: Global Payments enquête actuellement sur le problème avec Interac.
Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 06/05/2025 04:47PM
Service: Interac Debit Card
Impacted Segment: Canada
Impact Start time: 06/05/2025 - 11:08 ET
Impact End time: 06/05/2025 - 11:25 ET
Restored: This issue has been resolved as of 11:25 AM ET. GP has conducted a thorough investigation, which indicated that the issue appears to be external to GP. GP is still investigating with Interac to determine the root cause.
Summary: Global Payments' merchants may have experienced intermittent timeouts when processing Interac Debit Cards. No further timeouts have been observed as of 11:25 ET. Support Teams are still monitoring.
Actions Taken: Global Payments is currently investigating the issue with Interac.
Service: Cartes de débit Interac
Segment impacté: Canada
Début de l’impact: 06/05/2025 - 11:08 HE
Fin de l’impact: 06/05/2025- 11:25 HE
Rétabli: Ce problème a été résolu à 11 h 25 HE. GP a mené une enquête approfondie, qui indique que le problème semble externe à GP. GP enquête toujours avec Interac pour en déterminer la cause principale.
Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente intermittents lors du traitement des cartes de débit Interac. Aucun autre délai d'attente n'a été constaté à partir de 11 h 25 HE. Nos équipes de support continuent à surveiller la situation.
Action prise: Global Payments enquête actuellement sur le problème avec Interac.
INVESTIGATING
1 day ago - at 06/05/2025 04:06PM
Service: Interac Debit Card
Impacted Segment: Canada
Impact Start time: 06/05/2025 - 11:08 ET
Impact End time: 06/05/2025 - 11:25 ET
Summary: Global Payments' merchants may have experienced intermittent timeouts when processing Interac Debit Cards. No further timeouts have been observed as of 11:25 ET. Support Teams are still monitoring.
Actions Taken: Global Payments is currently investigating the issue with Interac.
Service: Cartes de débit Interac
Segment impacté: Canada
Début de l’impact: 06/05/2025 - 11:08 HE
Fin de l’impact: 06/05/2025- 11:25 HE
Résumé: Les marchands de Global Payments peuvent rencontrer des délais d'attente intermittents lors du traitement des cartes de débit Interac. Aucun autre délai d'attente n'a été constaté à partir de 11 h 25 HE. Nos équipes de support continuent à surveiller la situation.
Action prise: Global Payments enquête actuellement sur le problème avec Interac.
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