Outage in TSYS Merchant

TSYS System Incident - Intermittent Transaction Issues

Resolved Major
September 26, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are aware of an issue with a vendor that is causing intermittent transaction timeouts and latency. This issue is external to Global Payments and we are working with our vendor. We will provide regular updates until the situation is corrected.
Components affected
TSYS Merchant Mobile Payment Acceptance TSYS Merchant Hosted TSYS Merchant Hosted TSYS Merchant Hosted TSYS Merchant Virtual Terminal TSYS Merchant Virtual Terminal TSYS Merchant Web Services TSYS Merchant WebPASS / Virtual Terminal TSYS Merchant ProcessNow / Mobile Payment Acceptance TSYS Merchant CounterPASS/POS TSYS Merchant Web Services TSYS Merchant MultiPASS / API Integration
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/26/2024 05:54PM

The vendor has confirmed that the issue is resolved, and we are no longer seeing transaction impact. This issue is resolved.

IDENTIFIED 3 months ago - at 09/26/2024 05:34PM

We are continuing to work to mitigate the impact of this issue and to receive updates from the impacted vendor.

This issue is external to Global Payments.
We will continue to provide regular updates until the situation is corrected.

IDENTIFIED 3 months ago - at 09/26/2024 04:34PM

We are aware of an issue with a vendor that is causing intermittent transaction timeouts and latency.

This issue is external to Global Payments and we are working with our vendor.
We will provide regular updates until the situation is corrected.

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