Outage in TSYS Merchant

Global Payments System Incident - Heartland NWS & VAPS Sporadic Time Outs

Resolved Major
October 29, 2024 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware of an issue with Heartland NWS and VAPS and we are investigating this matter further. Our teams are working to resolve the issue as quickly as possible. We will provide regular updates until the situation is corrected.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/29/2024 04:01PM

Monitoring has confirmed that no new timeouts have been observed. This issue stands resolved.

MONITORING about 2 months ago - at 10/29/2024 03:41PM

Some merchants are reporting that they are no longer experiencing any transaction timeouts. Teams will continue to monitor our applications until we have verification that service is fully restored.

INVESTIGATING about 2 months ago - at 10/29/2024 02:30PM

We are aware of an issue with Heartland NWS and VAPS and we are investigating this matter further.

Our teams are working to resolve the issue as quickly as possible.
We will provide regular updates until the situation is corrected.

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