Outage in TSYS Merchant

Global Payments System Incident - Portico Maple (ATL\RIC) processing issue - Canada

Resolved Major
October 29, 2024 - Started 12 months ago - Lasted about 1 hour
Official incident page

Incident Report

Service: Portico Maple (ATL\RIC) Impacted Segment: Canada Impact Start time: 01/29/2024 - 10:18 ET Impact End time: Ongoing Summary: Some Portico merchants may experience intermittent timeouts or system errors when processing transactions at this time. Actions Taken: Support teams are engaged in troubleshooting. Service: Portico Maple (ATL\RIC) Segment impacté: Canada Début de l’impact: 01/29/2024 - 10:18 HE Fin de l’impact: En cours Résumé: Certains marchands Portico pourraient rencontrer des délais intermittents ou des erreurs de système lors du traitement des transactions en ce moment. Action prise: Les équipes de support sont engagées dans le dépannage.

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 10/29/2024 03:50PM

Service: Portico Maple (ATL\RIC)
Impacted Segment: Canada

Impact Start time: 01/29/2024 - 10:18 ET
Impact End time: 01/29/2024 - 11:11 ET

Restored: This issue has been resolved.
Summary: Portico merchants may have experienced timeouts or system errors when processing transactions during this time.

Actions Taken: Support teams are engaged in troubleshooting.


Service: Portico Maple (ATL\RIC)
Segment impacté: Canada

Début de l’impact: 01/29/2024 - 10:18 HE
Fin de l’impact: 01/29/2024 - 11:11 HE

Résolution: Ce problème a été résolu.
Résumé: Marchands Portico pourraient rencontrer des délais ou des erreurs de système lors du traitement des transactions en ce moment.

Action prise: Les équipes de support sont engagées dans le dépannage.

INVESTIGATING 12 months ago - at 10/29/2024 02:50PM

Service: Portico Maple (ATL\RIC)
Impacted Segment: Canada

Impact Start time: 01/29/2024 - 10:18 ET
Impact End time: Ongoing

Summary: Some Portico merchants may experience intermittent timeouts or system errors when processing transactions at this time.

Actions Taken: Support teams are engaged in troubleshooting.


Service: Portico Maple (ATL\RIC)
Segment impacté: Canada

Début de l’impact: 01/29/2024 - 10:18 HE
Fin de l’impact: En cours

Résumé: Certains marchands Portico pourraient rencontrer des délais intermittents ou des erreurs de système lors du traitement des transactions en ce moment.

Action prise: Les équipes de support sont engagées dans le dépannage.

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