Outage in TWICE

Email Delivery Issues

Resolved Minor
September 08, 2025 - Started 4 months ago - Lasted 3 days
Official incident page

Incident Report

Since September 8th, 5:00 PM EEST, our system has been experiencing an issue where emails (such as order confirmations and notifications) are not being processed or delivered. Our team is actively investigating and working on a fix.

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/11/2025 05:52AM

Incident is resolved. If you still encounter any email issues, please contact support.

MONITORING 4 months ago - at 09/10/2025 05:43AM

We are continuing to monitor for any further issues.

MONITORING 4 months ago - at 09/09/2025 10:55AM

All emails should be working normally. We keep on monitoring the situation.

MONITORING 4 months ago - at 09/09/2025 07:25AM

Most new emails, including order confirmations, are now being processed and delivered again. We are continuing to work on restoring full functionality so that all emails are sent without disruption.

IDENTIFIED 4 months ago - at 09/09/2025 04:18AM

Since September 8th, 5:00 PM EEST, our system has been experiencing an issue where emails (such as order confirmations and notifications) are not being processed or delivered. Our team is actively investigating and working on a fix.

Latest TWICE outages

Online store experiencing issues due to Cloudflare outage - about 2 months ago
Rentle Skidata Integration Non-Functional during Skidata Platform Audit - over 2 years ago
Manual order creation and Booking Links failing - over 2 years ago
Rentle plan upgrades not working - over 2 years ago
Increased network latency - almost 3 years ago

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