Outage in TWICE

Increased network latency

Resolved Minor
March 30, 2023 - Started almost 3 years ago - Lasted 1 day
Official incident page

Incident Report

We are seeing increased network latencies across Rentle systems. There might be increased load times across Rentle systems, and some actions may fail. This is due to issues in the global Google Cloud networking, which Rentle is utilizing in their systems. We are working to mitigate the issues and report once the issues have been resolved. More detailed information about the underlying issue: https://status.cloud.google.com/incidents/nieR2aLyg1rwFKq1aWZU#2c2sBHWU84yPDJ8y1ar4

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 03/31/2023 06:15AM

This incident has been resolved.

MONITORING almost 3 years ago - at 03/30/2023 02:17PM

We are continuing to monitor for any further issues.

MONITORING almost 3 years ago - at 03/30/2023 12:08PM

All Rentle systems should work normally. We keep on monitoring the situation.

IDENTIFIED almost 3 years ago - at 03/30/2023 10:10AM

We have worked on mitigating the issue and most parts of the Rentle system should work normally. We will keep on monitoring and mitigating the still-affected parts of the system.

IDENTIFIED almost 3 years ago - at 03/30/2023 06:11AM

We are seeing increased network latencies across Rentle systems. There might be increased load times across Rentle systems, and some actions may fail. This is due to issues in the global Google Cloud networking, which Rentle is utilizing in their systems. We are working to mitigate the issues and report once the issues have been resolved.

More detailed information about the underlying issue: https://status.cloud.google.com/incidents/nieR2aLyg1rwFKq1aWZU#2c2sBHWU84yPDJ8y1ar4

Latest TWICE outages

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Rentle Skidata Integration Non-Functional during Skidata Platform Audit - over 2 years ago
Manual order creation and Booking Links failing - over 2 years ago
Rentle plan upgrades not working - over 2 years ago

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