Outage in TWICE
Payment Refunds Not Working
Resolved MinorIncident Report
Customers reported repeated errors when trying to refund purchases made using Rentle Payments, our engineers are currently investigating and new information will be updated in our status page.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 03/10/2023 07:41AM
This incident has been resolved.
MONITORING
almost 3 years ago - at 03/09/2023 06:50PM
A fix is being released and all refunds should be back to normal by 21:30. Our team and our payments partner team are monitoring. After the fix all transactions can be normally refunded.
INVESTIGATING
almost 3 years ago - at 03/09/2023 03:20PM
We identified with our payment provider possible causes and our teams are continuing investigating the issue.
INVESTIGATING
almost 3 years ago - at 03/09/2023 12:25PM
Customers reported repeated errors when trying to refund purchases made using Rentle Payments, our engineers are currently investigating and new information will be updated in our status page.
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