Outage in TWICE

Missing Merchant Invoices

Resolved Minor
February 17, 2023 - Started almost 3 years ago - Lasted about 8 hours
Official incident page

Incident Report

It has been identified by our team that the system of automated invoicing had issues with producing printable versions of the invoices. The issue started at 2 AM EET on the 15th of February. No workaround available, invoices will be backfilled. Invoice charges have not been affected, the incident impacted only the invoice document creation.

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 02/17/2023 02:41PM

The incident has been resolved and failed invoices are being regenerated. If the admin interface still fails to retrieve invoices, contact support.

IDENTIFIED almost 3 years ago - at 02/17/2023 01:02PM

The issue has been identified and our team is working on a fix.

INVESTIGATING almost 3 years ago - at 02/17/2023 06:55AM

It has been identified by our team that the system of automated invoicing had issues with producing printable versions of the invoices. The issue started at 2 AM EET on the 15th of February. No workaround available, invoices will be backfilled. Invoice charges have not been affected, the incident impacted only the invoice document creation.

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