Outage in Twilio

Voice Calls Through DigitalOcean Are Experiencing Quality Issues.

Resolved Minor
July 20, 2022 - Started over 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We've become aware of a potential issue with SIP Voice Calls through Digital Ocean network. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Origination Twilio SIP Interface

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 07/20/2022 09:28PM

We have received reports of a quality issue with a subset of Voice Calls. Our engineering team has investigated the issue and determined there is a network issue with a downstream provider, DigitalOcean. We recommend reaching out to DigitalOcean’s Support team at https://cloudsupport.digitalocean.com/s/

IDENTIFIED over 3 years ago - at 07/20/2022 08:27PM

We have received reports of a quality issue with a subset of Voice Calls. Our engineering team has investigated the issue and determined there is a network issue with a downstream provider, DigitalOcean. We recommend reaching out to DigitalOcean’s Support team at https://cloudsupport.digitalocean.com/s/.

INVESTIGATING over 3 years ago - at 07/20/2022 07:59PM

We've become aware of a potential issue with SIP Voice Calls through Digital Ocean network. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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