Outage in Twilio

Increased Latency For Programmable Voice Using The API to Configure SIP Interfaces, Elastic SIP Trunking or PSTN Connectivity

Resolved Minor
August 17, 2022 - Started over 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Origination Twilio PSTN Twilio SIP Interface

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 08/17/2022 08:25PM

In Programmable Voice, the API to configure SIP Interfaces, Elastic SIP Trunking or Geo Permissions is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING over 3 years ago - at 08/17/2022 07:45PM

Twilio has detected an issue where some customers that use API to configure SIP Interfaces, Elastic SIP Trunking or Geo Permissions, would have seen increased latency for some of their requests . We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING over 3 years ago - at 08/17/2022 07:42PM

Twilio has detected an issue where some customers that use API to configure SIP Interfaces, Elastic SIP Trunking or PSTN Connectivity, would have seen increased latency for some of their requests . We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING over 3 years ago - at 08/17/2022 07:24PM

We are continuing to investigate this issue.

INVESTIGATING over 3 years ago - at 08/17/2022 07:19PM

Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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