Outage in Twilio

Origination Calls Failing Over Elastic SIP Trunks

Resolved Minor
November 10, 2022 - Started about 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with Elastic SIP Trunks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio ELASTIC SIP TRUNKING
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/10/2022 07:54PM

We have fully investigated the Origination Calls over Elastic SIP Trunk reported issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

INVESTIGATING about 2 years ago - at 11/10/2022 07:10PM

We are investigating an issue with Origination Calls over Elastic SIP Trunk for a subset of customers. Customers may experience call failures. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 2 years ago - at 11/10/2022 06:32PM

Our monitoring systems have detected a potential issue with Elastic SIP Trunks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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