Outage in Twilio

Origination Calls Failing Over Elastic SIP Trunks

Resolved Minor
November 10, 2022 - Started about 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with Elastic SIP Trunks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Origination

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Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 11/10/2022 07:54PM

We have fully investigated the Origination Calls over Elastic SIP Trunk reported issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

INVESTIGATING about 3 years ago - at 11/10/2022 07:10PM

We are investigating an issue with Origination Calls over Elastic SIP Trunk for a subset of customers. Customers may experience call failures. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 3 years ago - at 11/10/2022 06:32PM

Our monitoring systems have detected a potential issue with Elastic SIP Trunks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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