Delays in Inbound/Outbound Voice Over Interconnect and Elastic SIP Trunking in Ashburn (US1) and Time Outs in MMS

The issue has been fully resolved. Inbound/Outbound calls connecting to our Ashburn (US-1) edge location interconnecting for Voice (both SDK and SIP), Elastic SIP Trunking and MMS & SMS messages from Twilio Long Code and Toll Free are working normally. Customers who moved off US-1 may move their traffic back to US-1 at any time.

We have started seeing recovery for inbound/Outbound calls connecting to our Ashburn (US1) edge location interconnecting for Voice (both SDK and SIP), Elastic SIP Trunking and around 10% of MMS messages from Twilio Long Code and Toll Free. Clusters have been restored and currently being monitored to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

We have started seeing recovery for inbound/Outbound calls connecting to our Ashburn (US1) edge location interconnecting for Voice (both SDK and SIP), Elastic SIP Trunking and around 10% of MMS messages from Twilio Long Code and Toll Free. Clusters have been restored and currently being monitored to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

We have started seeing recovery for inbound/Outbound calls connecting to our Ashburn (US1) edge location interconnecting for Voice (both SDK and SIP), Elastic SIP Trunking and around 10% of MMS messages from Twilio Long Code and Toll Free. Clusters have been restored and currently being monitored to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

We have started seeing recovery for inbound/Outbound calls connecting to our Ashburn (US1) edge location interconnecting for Voice (both SDK and SIP), Elastic SIP Trunking and around 10% of MMS messages from Twilio Long Code and Toll Free. Clusters have been restored and currently being monitored to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

We have started seeing recovery for inbound/Outbound calls connecting to our Ashburn (US1) edge location interconnecting for Voice (both SDK and SIP), Elastic SIP Trunking and around 10% of MMS messages from Twilio Long Code and Toll Free. Clusters have been restored and currently being monitored to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

We have started seeing recovery for inbound/Outbound calls connecting to our Ashburn (US1) edge location interconnecting for Voice (both SDK and SIP), Elastic SIP Trunking and around 10% of MMS messages from Twilio Long Code and Toll Free. Clusters have been restored and currently being monitored to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Customers connecting to our Ashburn (US1) edge location interconnecting for Voice (both SDK and SIP), Elastic SIP Trunking and around 10% of MMS messages from Twilio Long Code and Toll Free may experience timeouts and one-way audio calls getting delayed with one-way audio. Customers connecting via Twilio Interconnect to our US East Coast (Virginia) edge location can avoid the problem by routing their traffic to either our US West Coast (San Jose) edge location (which they would have had to purchase) or any of our public Internet edges. This impacts SIP Interfaces, Client Web and Elastic SIP Trunking. We will provide another update in 16 hours or as soon as more information becomes available.

Customers connecting to our Ashburn (US1) edge location interconnecting for Voice (both SDK and SIP), Elastic SIP Trunking and around 10% of MMS messages from Twilio Long Code and Toll Free may experience timeouts and one-way audio calls getting delayed with one-way audio. Customers connecting via Twilio Interconnect to our US East Coast (Virginia) edge location can avoid the problem by routing their traffic to either our US West Coast (San Jose) edge location (which they would have had to purchase) or any of our public Internet edges. This impacts SIP Interfaces, Client Web and Elastic SIP Trunking. We will provide another update in 16 hours or as soon as more information becomes available.

Customers connecting to our Ashburn (US1) edge location interconnecting for Voice (both SDK and SIP), Elastic SIP Trunking and around 10% of MMS messages from Twilio Long Code and Toll Free may experience timeouts and one-way audio calls getting delayed with one-way audio. Customers connecting via Twilio Interconnect to our US East Coast (Virginia) edge location can avoid the problem by routing their traffic to either our US West Coast (San Jose) edge location (which they would have had to purchase) or any of our public Internet edges. This impacts SIP Interfaces, Client Web and Elastic SIP Trunking. We will provide another update in 8 hours or as soon as more information becomes available.

Customers connecting to our Ashburn (US1) edge location interconnecting for Voice (both SDK and SIP), Elastic SIP Trunking and around 10% of MMS messages from Twilio Long Code and Toll Free may experience timeouts and one-way audio calls getting delayed with one-way audio. PSTN delays have been mitigated. We will provide another update in 4 hours or as soon as more information becomes available.

Customers connecting to our Ashburn (US1) edge location Interconnecting for Voice (both SDK and SIP) and Elastic SIP Trunking may experience timeouts and one-way audio which includes PSTN calls getting delayed with one-way audio. We will provide another update in 4 hours or as soon as more information becomes available.

Customers connecting to our Ashburn (US1) edge location Interconnecting for Voice (both SDK and SIP) and Elastic SIP Trunking may experience timeouts and one-way audio which includes PSTN calls getting delayed with one-way audio. We will provide another update in 2 hours or as soon as more information becomes available.

Customers connecting to our Ashburn (US1) edge location Interconnecting for Voice (both SDK and SIP) and Elastic SIP trunking may experience timeouts and one-way audio which includes PSTN calls getting delayed with one-way audio. We will provide another update in 1 hour or as soon as more information becomes available.

Our monitoring systems have detected a potential issue with Voice product. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.