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Outage in Twilio

Elevated Errors and Request Latencies From the Twilio Conversations, Programmable Chat APIs and Flex

Resolved Minor
March 27, 2023 - Started about 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are seeing elevated errors and request latencies from the Twilio Conversations and Programmable Chat APIs. The team is investigating and will provide an update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 03/27/2023 06:28PM

Elevated errors and request latencies has been resolved and Twilio Conversations, Programmable Chat APIs and Flex Platform are operating normally at this time.

MONITORING about 3 years ago - at 03/27/2023 05:13PM

Twilio Conversations, Programmable Chat APIs and Flex Platform are now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 3 years ago - at 03/27/2023 05:02PM

We continue seeing errors and request latencies from the Twilio Conversations, Programmable Chat APIs and Flex Platform. The team is investigating and will provide an update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 3 years ago - at 03/27/2023 04:29PM

We are continuing our investigation and have discovered that Flex Platform is also having elevated errors and request latencies. We keep working on a resolution. Twilio Conversations and Programmable Chat APIs are also impacted. We will provide an update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 3 years ago - at 03/27/2023 04:21PM

We are seeing elevated errors and request latencies from the Twilio Conversations and Programmable Chat APIs. The team is investigating and will provide an update in 1 hour or as soon as more information becomes available.

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