Outage in Twilio

WhatsApp Sandbox Number is Offline

Resolved Minor

April 22, 2023 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with sending and receiving using the WhatsApp sandbox number. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Components affected

Twilio Messaging Channels

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 04/22/2023 01:40AM

We are no longer experiencing inbound and outbound messaging for the Twilio WhatsApp sandbox number. This incident has been resolved.

MONITORING almost 3 years ago - at 04/21/2023 11:53PM

We are observing recovery for inbound and outbound messaging for the Twilio WhatsApp sandbox number. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING almost 3 years ago - at 04/21/2023 11:01PM

We are experiencing inbound and outbound WhatsApp delivery failures for the Twilio WhatsApp sandbox number, +14155238886. Our engineers are actively working on a fix for this issue, we will provide an update in 1 hour or as soon as more information becomes available.

INVESTIGATING almost 3 years ago - at 04/21/2023 10:47PM

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