Outage in Twilio

Flex, Programmable Voice Client JS, and SIP Registration Failures

Resolved Minor
May 19, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with Voice JS SDK call connectivity in all regions. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Client Web Twilio Flex Application Platform Twilio SIP Interface
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/19/2023 02:04AM

All services impacted by an issue causing failures in Flex, SIP Registration, and Programmable Voice Javascript SDK call connectivity have recovered and are operating as intended. This incident has been resolved.

MONITORING over 2 years ago - at 05/19/2023 01:34AM

We continue to observe recovery from the issue causing failures in Flex, SIP Registration, and Programmable Voice Javascript SDK call connectivity. We will continue to monitor to ensure full recovery. We expect to provide another update in 30 minutes.

MONITORING over 2 years ago - at 05/19/2023 01:04AM

We are observing recovery from the issue causing failures in Flex, SIP Registration, and Programmable Voice Javascript SDK call connectivity. We will continue to monitor to ensure full recovery. We expect to provide another update in 30 minutes.

INVESTIGATING over 2 years ago - at 05/18/2023 11:31PM

We are experiencing failures for Flex, SIP registration, and Programmable Voice Javascript SDK call connectivity. Our engineers are investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING over 2 years ago - at 05/18/2023 11:20PM

Our monitoring systems have detected a potential issue with Voice JS SDK call connectivity in all regions. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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