Outage in Twilio
Lookup Identity Match and SIM Swap Failures
Resolved MinorIncident Report
We are experiencing intermittent issues with the Lookup SIM Swap and Identity Match API. Our engineers are working with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 06/16/2023 10:57PM
We are no longer experiencing intermittent issues with Lookup SIM Swap and Identity Match API due to API Errors to Networks Wind (Tre) Italy, Three UK and 3 Austria, 3 Indonesia. This incident has been resolved.
MONITORING
almost 3 years ago - at 06/16/2023 08:38PM
We are observing recovery with the Lookup SIM Swap and Identity Match API due to API Errors to Networks Wind (Tre) Italy, Three UK and 3 Austria, 3 Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
almost 3 years ago - at 06/16/2023 04:34PM
We continue to observe intermittent issues with the Lookup SIM Swap and Identity Match API due to API Errors to Networks Wind (Tre) Italy, Three UK and 3 Austria, 3 Indonesia. Our engineers are working with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 8 hours or as soon as more information becomes available.
INVESTIGATING
almost 3 years ago - at 06/16/2023 12:30PM
We continue to observe intermittent issues with the Lookup SIM Swap and Identity Match API due to API Errors to Networks Wind (Tre) Italy, Three UK and 3 Austria, 3 Indonesia. Our engineers are working with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 4 hours or as soon as more information becomes available.
INVESTIGATING
almost 3 years ago - at 06/16/2023 10:30AM
We are experiencing intermittent issues with the Lookup SIM Swap and Identity Match API due to API Errors to Networks Wind (Tre) Italy, Three UK and 3 Austria, 3 Indonesia. Our engineers are working with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
almost 3 years ago - at 06/16/2023 10:00AM
We are experiencing intermittent issues with the Lookup SIM Swap and Identity Match API. Our engineers are working with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.
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