Outage in Twilio

Flex Queue Stats Not Refreshing Properly

Resolved Minor
June 22, 2023 - Started about 2 years ago - Lasted about 12 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with Flex Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Flex Insights
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 06/23/2023 06:21AM

Real-time Queue View stats in Flex is operating normally at this time. The incident has been resolved.

MONITORING about 2 years ago - at 06/23/2023 06:04AM

Real-time Queue View stats in Flex is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

MONITORING about 2 years ago - at 06/23/2023 05:34AM

Real-time Queue View stats in Flex is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

MONITORING about 2 years ago - at 06/23/2023 05:04AM

Real-time Queue View stats in Flex is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

MONITORING about 2 years ago - at 06/23/2023 04:34AM

Real-time Queue View stats in Flex is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

IDENTIFIED about 2 years ago - at 06/23/2023 04:12AM

Our engineers have identified the issue causing the Flex Queue Stats to not refresh properly, and have deployed a fix. New task queues will now report correct statistics. However, task queues that were already affected may continue to show incorrect statistics. Our engineering team is still actively working to fix the corrupted data. We expect to provide another update in 4 hours or as soon as more information becomes available.

IDENTIFIED about 2 years ago - at 06/23/2023 12:12AM

Our engineers have identified the issue causing the Flex Queue Stats to not refresh properly, and have deployed a fix. New task queues will now report correct statistics. However, task queues that were already affected may continue to show incorrect statistics. Our engineering team is actively working to fix the corrupted data. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 2 years ago - at 06/22/2023 09:34PM

We are still investigating an issue with Flex Queue Stats. The Waiting Task counter is not refreshing properly, therefore, customers may experience piling up with tasks that are no longer waiting. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 2 years ago - at 06/22/2023 07:37PM

We continue investigating an issue with Flex Queue Stats. The Waiting Task counter is not refreshing properly, therefore, customers may experience piling up with tasks that are no longer waiting. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 years ago - at 06/22/2023 06:32PM

We are investigating an issue with Flex Queue Stats. The Waiting Task counter is not refreshing properly, therefore, customers may experience piling up with tasks that are no longer waiting. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 2 years ago - at 06/22/2023 06:18PM

Our monitoring systems have detected a potential issue with Flex Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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