Outage in Twilio

Authy Desktop for Windows Version 2.4.0 Crashes for Some Users

Resolved Minor
July 18, 2023 - Started about 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

We've become aware of a potential issue with Authy. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Authy App
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 07/18/2023 08:15AM

This incident has been resolved.

INVESTIGATING about 1 year ago - at 07/18/2023 06:20AM

We continue to observe an issue in the latest release of Authy Desktop for Windows Version 2.4.0 that causes the app to crash for some users. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 year ago - at 07/18/2023 05:20AM

We have identified an issue in the latest release of Authy Desktop for Windows Version 2.4.0 that causes the app to crash for some users. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 1 year ago - at 07/18/2023 05:19AM

We have identified an issue in the latest release of Authy Desktop for Windows Version 2.4.0 that causes the app to crash for some users. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 1 year ago - at 07/18/2023 05:01AM

We've become aware of a potential issue with Authy. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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