Outage in Twilio

500 Errors When Using Multiple Twilio Products

Resolved Minor
September 18, 2023 - Started about 1 year ago - Lasted about 8 hours
Official incident page

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Outage Details

We are currently investigating 500 errors when using voice recording (cannot pause and restart), Studio and video Rooms. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/19/2023 06:28AM

Voice Recording (pause or restart), Studio and Video Rooms are now operating normally. This incident is resolved.

MONITORING about 1 year ago - at 09/19/2023 05:56AM

Voice Recording (pause or restart), Studio and Video Rooms are now operating normally. We continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

MONITORING about 1 year ago - at 09/19/2023 05:25AM

Voice Recording (pause or restart), Studio and Video Rooms are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 1 year ago - at 09/19/2023 01:09AM

We continue to investigate HTTP 500 errors when using Voice Recording (cannot pause or restart), Studio and Video Rooms. Our engineers continue to work on the issue and we will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 1 year ago - at 09/18/2023 11:09PM

We are still investigating 500 errors when using voice recording (cannot pause and restart), Studio and video Rooms. Our engineers keep working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 year ago - at 09/18/2023 10:09PM

We are currently investigating 500 errors when using voice recording (cannot pause and restart), Studio and video Rooms. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

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