Outage in Twilio

Issue with Inbound Forwarded Calls from Verizon Missing Webhook Parameters

Resolved Minor
October 17, 2023 - Started about 1 year ago - Lasted about 16 hours
Official incident page

Need to monitor Twilio outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Twilio, and never miss an outage again.
Start Free Trial

Outage Details

We've become aware of a potential issue with inbound forwarded calls missing the "forwarded_from" parameter in voice webhooks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SIP Interface
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/18/2023 02:19PM

Inbound forwarded calls from Verizon are now operating normally. This incident is resolved

MONITORING about 1 year ago - at 10/18/2023 02:04PM

Inbound forwarded calls from Verizon are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

MONITORING about 1 year ago - at 10/18/2023 01:33PM

Inbound forwarded calls from Verizon are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 1 year ago - at 10/18/2023 06:04AM

We're aware of an issue with inbound forwarded calls from Verizon missing the "forwarded_from" parameter in Programmable Voice webhooks. Our engineering team is actively investigating and we expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 1 year ago - at 10/18/2023 02:04AM

We're aware of an issue with inbound forwarded calls from Verizon missing the "forwarded_from" parameter in Programmable Voice webhooks. Our engineering team is actively investigating and we expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 1 year ago - at 10/18/2023 12:04AM

We're aware of an issue with inbound forwarded calls from Verizon missing the "forwarded_from" parameter in Programmable Voice webhooks. Our engineering team is actively investigating and we expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 year ago - at 10/17/2023 11:06PM

We're aware of an issue with inbound forwarded calls from Verizon missing the "forwarded_from" parameter in Programmable Voice webhooks. Our engineering team is actively investigating and we expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 1 year ago - at 10/17/2023 10:44PM

We've become aware of a potential issue with inbound forwarded calls missing the "forwarded_from" parameter in voice webhooks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3273 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime