Outage in Twilio

Issue with Inbound Forwarded Calls from Verizon Missing Webhook Parameters

Resolved Minor
October 17, 2023 - Started 11 months ago - Lasted about 16 hours
Official incident page

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Outage Details

We've become aware of a potential issue with inbound forwarded calls missing the "forwarded_from" parameter in voice webhooks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SIP Interface
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 10/18/2023 02:19PM

Inbound forwarded calls from Verizon are now operating normally. This incident is resolved

MONITORING 11 months ago - at 10/18/2023 02:04PM

Inbound forwarded calls from Verizon are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

MONITORING 11 months ago - at 10/18/2023 01:33PM

Inbound forwarded calls from Verizon are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING 11 months ago - at 10/18/2023 06:04AM

We're aware of an issue with inbound forwarded calls from Verizon missing the "forwarded_from" parameter in Programmable Voice webhooks. Our engineering team is actively investigating and we expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 11 months ago - at 10/18/2023 02:04AM

We're aware of an issue with inbound forwarded calls from Verizon missing the "forwarded_from" parameter in Programmable Voice webhooks. Our engineering team is actively investigating and we expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 11 months ago - at 10/18/2023 12:04AM

We're aware of an issue with inbound forwarded calls from Verizon missing the "forwarded_from" parameter in Programmable Voice webhooks. Our engineering team is actively investigating and we expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 11 months ago - at 10/17/2023 11:06PM

We're aware of an issue with inbound forwarded calls from Verizon missing the "forwarded_from" parameter in Programmable Voice webhooks. Our engineering team is actively investigating and we expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 11 months ago - at 10/17/2023 10:44PM

We've become aware of a potential issue with inbound forwarded calls missing the "forwarded_from" parameter in voice webhooks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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