Outage in Twilio

Call Failures Due to Invalid Caller ID

Resolved Minor
November 08, 2023 - Started 11 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We've become aware of a potential issue with voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 11/08/2023 09:05PM

The issue with our Client Mobile and the increase of 13214 errors for Voice has been resolved. Our Voice and Client Mobile products are now operating normally at this time.

MONITORING 11 months ago - at 11/08/2023 08:22PM

Our Voice and Client Mobile products are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING 11 months ago - at 11/08/2023 07:31PM

We are continuing our investigation and have discovered that Client Mobile is affected too. Customers are getting errors about an invalid caller ID. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 11 months ago - at 11/08/2023 07:23PM

We are investigating a service interruption with voice showing 13214 errors increase. Customers are getting errors about an invalid caller ID. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 11 months ago - at 11/08/2023 07:15PM

We've become aware of a potential issue with voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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