Outage in Twilio

Voice Quality Issue for Calls to Multiple European Countries

Resolved Minor
November 20, 2023 - Started almost 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

We've become aware of a potential issue with voice quality for calls to multiple European countries. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Voice, Europe
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 11/20/2023 01:39PM

The issue affecting the voice quality for calls to Italy, Norway, Netherlands, Poland, Spain, Belgium, Portugal, Denmark, Greece, Finland, Slovakia, Sweden has been resolved, and the service is functioning normally at this time.

MONITORING almost 2 years ago - at 11/20/2023 11:48AM

We have started seeing recovery for voice quality issues for calls to Italy, Norway, Netherlands, Poland, Spain, Belgium, Portugal, Denmark, Greece, Finland, Slovakia, Sweden. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING almost 2 years ago - at 11/20/2023 11:10AM

We continue to experience voice quality issues for calls to Italy, Norway, Netherlands, Poland, Spain, Belgium, Portugal, Denmark, Greece, Finland, Slovakia, Sweden. Our team is actively collaborating with our carrier partner to address this matter. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING almost 2 years ago - at 11/20/2023 10:28AM

We're currently experiencing voice quality issues for calls to Italy, Norway, Netherlands, Poland, Spain, Belgium, Portugal, Denmark, Greece, Finland, Slovakia, Sweden. Our team is actively collaborating with our carrier partner to address this matter. We expect to provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING almost 2 years ago - at 11/20/2023 10:03AM

We've become aware of a potential issue with voice quality for calls to multiple European countries. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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